IAQ Position Paper - Revitalizing the Global Quality Manifesto -Corrected May 21 (pdf)
下載Revitalizing Quality - The Quality Manifesto for the 21st Century - 2021 (pdf)
下載Total Quality's Leader
Remembering Armand V. Feigenbaum, integrator of quality into organizational management by Gregory H. Watson
The Heart and Science of Health Care Quality
Presentation by Sr. Mary Jean Ryan, IAQ Honorary Member
A Quick Refresher on the Kano Model
The article was originally published in The Journal for Quality and Participation as:
A quick refresher on the Kano model. Hopen, D. Editor. (2019). Journal for Quality and Participation, 42(3), 3-7.
An Exploration of Patient Satisfaction Attributes Using the Kano Model
The article was originally published in The Journal for Quality and Participation as:
Materla, T., & Cudney, E. (2019). An exploration of patient satisfaction attributes using the Kano model. Journal for Quality and Participation, 42(3), 18-26.
Embedding Sustainability Concerns into Quality Assurance
The article was originally published in Total Quality Management & Business Excellence as:
N. (Ram) Ramanathan (2020). Embedding sustainability concerns into quality assurance. Total Quality Management & Business Excellence, online on 29 Dec 2020. https://doi.org/10.1080/14783363.2020.1858712
Total Quality's Leader (pdf)
下載The Heart and Science of Health Care Quality (pdf)
下載An Exploration of Patient Satisfaction Attributes Using the Kano Model (pdf)
下載A Quick Refresher on the Kano Model (pdf)
下載How Companies can Apply Quality to Address Planet Earth Concern (pdf)
下載Embedding sustainability concerns into quality assurance (pdf)
下載Represents a global team work conclusion of an International Academy for Quality project to improve corporate governance worldwide. The key question to be addressed in this study was: how can a board of directors evaluate the effectiveness of its ability to improve the quality of business for the entire organization?
Includes as authors Bjorn Andersen, Marcos Bertin (editor), Tito Conti, Armand V. Feigenbaum, Sergio Fogel, Hugo Ricardo Strachan, Gregory H. Watson (editor) and Mohamed Zairi. As IAQ Guest Authors, Norberto Cayetano Taranto y María Elena Oliver.
Topics discussed include the evolution of corporate governance and total quality, quality leadership, the role of ethics in responsible corporate governance, corporate governance in the Middle East, an approach to board of directors quality assessment, the role of IT in governance, quality of governance in family owned companies, an agenda for improvement and two cases, The Odebrecht Case and The Taranto case.
Editors : Marcos Bertin and Gregory Watson.
Translated to Portuguese and published in Brazil.
Perspectives of the International Academy for Quality.
A collection of writings about quality as a management discipline, business management, and product management. Edited by Tito Conti, Yoshio Kondo, and Gregory H. Watson.
Also includes valuable quality ideas and concepts from Hans Dieter Seghezzi, Barrie G. Dale, Norman Burgress, Jens J. Dahlgaard, Su Mi Park Dahlgaard, Herbert Schnauber, Joachim Zulch, Asbjorn Aune, Sijo Shiba, David Walden, Yoji Akao, Thong Ngee Goh, and Shoichi Shimizu.
Editors : Tito Conti, Yoshio Kondo, and Gregory H. Watson.
Editors: Marcos Bertin and Gregory Watson
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