Board of Directors Evaluation Model

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• In October 2019 at the Lisbon Annual Quality Congress of the European Organization for Quality (EOQ), the International Academy for Quality (IAQ) held a meeting at which time it commissioned Academician N. (Ram) Ramanathan to draft an updated version to the 2001 Quality Manifesto that published at the 2001 Harrogate EOQ Conference. Acn. Ramanathan engaged IAQ Honorary Member Gregory H. Watson as a co-author and subsequently many Academicians became engaged as reviewers. The final document was presented to the IAQ Board of Trustees for approval in February 2021. The resulting Position Paper “Revitalizing Quality – The Quality Manifesto” was formally approved by the Board for Dissemination.

Total Quality's Leader

Remembering Armand V. Feigenbaum, integrator of quality into organizational management by Gregory H. Watson

The Heart and Science of Health Care Quality

Presentation by Sr. Mary Jean Ryan, IAQ Honorary Member

A Quick Refresher on the Kano Model

The article was originally published in The Journal for Quality and Participation as:

A quick refresher on the Kano model. Hopen, D. Editor. (2019). Journal for Quality and Participation, 42(3), 3-7.

An Exploration of Patient Satisfaction Attributes Using the Kano Model

The article was originally published in The Journal for Quality and Participation as:

Materla, T., & Cudney, E. (2019). An exploration of patient satisfaction attributes using the Kano model. Journal for Quality and Participation, 42(3), 18-26. 

Embedding Sustainability Concerns into Quality Assurance

The article was originally published in Total Quality Management & Business Excellence as:

N. (Ram) Ramanathan (2020). Embedding sustainability concerns into quality assurance. Total Quality Management & Business Excellence, online on 29 Dec 2020. https://doi.org/10.1080/14783363.2020.1858712