IAQ Publications
Press Release
Position Paper
IAQ Position Paper - Revitalizing the Global Quality Manifesto
The Quality Manifesto Published Websites
ITMI (Romanian) - https://itmi.unitbv.ro/images/fisiere_2022/Revitalizing Revitalizing _Quality_-_The_Quality_Manifesto_RO.pdf
Revitalizing Quality - The Quality Manifesto for the 21st Century - 2021
Articles
Remembering Armand V. Feigenbaum, integrator of quality into organizational management by Gregory H. Watson
The Heart and Science of Health Care Quality
Presentation by Sr. Mary Jean Ryan, IAQ Honorary Member
A Quick Refresher on the Kano Model
The article was originally published in The Journal for Quality and Participation as:
A quick refresher on the Kano model. Hopen, D. Editor. (2019). Journal for Quality and Participation, 42(3), 3-7.
An Exploration of Patient Satisfaction Attributes Using the Kano Model
The article was originally published in The Journal for Quality and Participation as:
Materla, T., & Cudney, E. (2019). An exploration of patient satisfaction attributes using the Kano model. Journal for Quality and Participation, 42(3), 18-26.
Embedding Sustainability Concerns into Quality Assurance
The article was originally published in Total Quality Management & Business Excellence as:
N. (Ram) Ramanathan (2020). Embedding sustainability concerns into quality assurance. Total Quality Management & Business Excellence, online on 29 Dec 2020. https://doi.org/10.1080/14783363.2020.1858712
Books
Practical guidance insights on corporate governanceRepresents a global team work conclusion of an International Academy for Quality project to improve corporate governance worldwide. The key question to be addressed in this study was: how can a board of directors evaluate the effectiveness of its ability to improve the quality of business for the entire organization? Includes as authors Bjorn Andersen, Marcos Bertin (editor), Tito Conti, Armand V. Feigenbaum, Sergio Fogel, Hugo Ricardo Strachan, Gregory H. Watson (editor) and Mohamed Zairi. As IAQ Guest Authors, Norberto Cayetano Taranto y María Elena Oliver. Topics discussed include the evolution of corporate governance and total quality, quality leadership, the role of ethics in responsible corporate governance, corporate governance in the Middle East, an approach to board of directors quality assessment, the role of IT in governance, quality of governance in family owned companies, an agenda for improvement and two cases, The Odebrecht Case and The Taranto case. Editors : Marcos Bertin and Gregory Watson. Translated to Portuguese and published in Brazil. |
Quality Tools and Methods for the 21st CenturyPerspectives of the International Academy for Quality. A collection of writings about quality as a management discipline, business management, and product management. Edited by Tito Conti, Yoshio Kondo, and Gregory H. Watson. Editors : Tito Conti, Yoshio Kondo, and Gregory H. Watson. |
Corporate Governance: Quality at the TopEditors: Marcos Bertin and Gregory Watson "Corporate Governance - Quality at the Top" describes a process for conducting quality assessments for Boards of Directors that are aimed at improving corporate governance as well as focusing on review of corporate govemance in terms of quality at the top. It benefits from utilizing the new focus on quality with a more powerfully productive role for its principles, methods, and disciplines. This book consolidates the reseach, experience, and insights of some of the most highly qualified and experienced quality and management experts who are all members of the International Academy for Quality. It provides an important resource and guide for the men and women who are committed to effective corporate governance and to application of principles and methods in terms that fit today's new governance demands. Armand V. Feigenbaum - President and CEO General Systems Company |